Accessibility Statement

Commitment to Accessibility

We are committed to ensuring that our website and services are accessible to individuals of all abilities. Our goals include:

• Integrating accessibility into our policies
  
• Training staff on accessibility best practices
  
• Monitoring and improving site accessibility
  
• Setting clear accessibility responsibilities
  
• Responding to accessibility concerns promptly
  

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define standards to ensure digital accessibility.

Tortoise Heating and Air is partially conformant with WCAG 2.1 Level AA, meaning some website content may not fully meet all accessibility requirements.

Feedback

We welcome feedback about accessibility and website usability. If you encounter any barriers, please contact us:

Phone: (480) 670-2558
Address: 11983 W. Mountain View Dr., Avondale, AZ 85323

We aim to respond within 2 business days.

Technical Requirements

Our website relies on the following technologies for accessibility:

• HTML
  
• CSS
  
• JavaScript
  

These technologies ensure compatibility with current assistive devices.

Known Limitations

Although we strive to ensure full accessibility, the following limitations may occur:

User-generated content

Some images or uploaded content may lack alternative text. We will correct these issues within 10 business days when notified.

Older materials

Archived or outdated documents may not follow current standards but can be updated within 3 business days upon request.

If you encounter an issue not listed, please notify us so we can address it promptly.