Privacy Policy

Information Collection

We collect both personal and non-personal information to provide, improve, and support our services.

Personal Information

Provided directly by you when contacting us or requesting service:

• Name
  
• Phone number
  
• Email address
  
• Service address
  
• Details related to your HVAC needs
  

Non-Personal Information

Automatically collected during website visits:

• IP address
  
• Browser details
  
• Device type
  
• Pages viewed
  
• Referring website
  

If you contact us through phone, email, or form submission, we collect all information you voluntarily provide.

We may also contact you by phone, email, or text to provide service updates, promotions, or policy changes.

Information Use

We use information to:

• Provide and coordinate HVAC services
  
• Schedule appointments and follow up with inquiries
  
• Improve customer service
  
• Enhance website performance
  
• Send updates, reminders, or promotional content
  

We never sell your information to unrelated third parties.

Security

We implement industry-standard data security measures. Sensitive information is transmitted securely using encryption (SSL). You can verify secure connections by looking for "https" or a padlock symbol in your browser.

Only authorized employees who require access for job-related duties may view your personal information.

Cookies

Cookies help us improve user experience and understand how visitors interact with our website. Cookies may track:

• Preferences
  
• Session information
  
• Website analytics
  

They do not store personally identifiable information and can be disabled via your browser.

Sharing

We do not share or sell your information except:

• When required by law
  
• To comply with legal processes
  
• To protect the rights or safety of Tortoise Heating and Air or others
  
• With trusted service partners operating under confidentiality
  

Text Message Compliance

By providing your phone number, you consent to receive SMS messages such as:

• Appointment reminders
  
• Service confirmations
  
• Follow-up communications
  
• Occasional promotional messages
  

Opt-out: Reply “STOP” at any time.
Message rates: Standard carrier fees may apply.

We do not share SMS opt-in information with third parties.

Consent

By using our services or website, you consent to this Privacy Policy. Updates will be posted on this page.

If you have concerns or believe this policy is not being followed, contact us:

Tortoise Heating and Air
11983 W. Mountain View Dr. Avondale, AZ 85323 Phone: (480) 670-2558