Arizona Family Favorite

Terms & Conditions

Welcome to Tortoise Heating and Air. These Terms & Conditions (“Terms”) govern your use of our website and the services we provide. By accessing our site or scheduling service, you agree to comply with these Terms.

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1. General Information

1.1 Tortoise Heating and Air, located in Avondale, Arizona, provides residential and commercial HVAC maintenance, installation, and repair services.
1.2 These Terms apply to all users, including website visitors, customers, and service partners.

2. Services

2.1 We offer a full range of HVAC services. Full details will be outlined in your service estimate, invoice, or agreement.
2.2 We reserve the right to refuse or discontinue service for safety concerns, inaccessible work areas, or violations of these Terms.

3. Pricing & Payments

3.1 Pricing may change without notice. Estimates are typically valid for 30 days.
3.2 Payment is due upon service completion unless otherwise agreed.
3.3 Accepted payment methods include checks, cards, or other approved forms.
3.4 Late payments may result in additional fees.

4. Warranties & Liability

4.1 Manufacturer warranties vary and are provided separately.
4.2 Tortoise Heating and Air is not liable for damages resulting from:

Improper use
Unauthorized alterations
Neglect
Pre-existing system issues

4.3 To the fullest extent allowed by law, we disclaim liability for incidental, indirect, or consequential damages.

5. Customer Responsibilities

Customers agree to:

Provide safe and unobstructed access to work areas
Maintain clear and hazard-free conditions
Notify us promptly of any concerns or changes
Follow recommended system usage guidelines

6. Website Use

6.1 All content on our website is for general informational purposes only.
6.2 Unauthorized reproduction, distribution, or modification of website content is prohibited.
6.3 Although we make efforts to ensure accuracy, errors may occur, and content may not always reflect the latest updates.

7. Privacy Policy

Use of our site is also governed by our Privacy Policy above.

8. Messaging Terms

By providing your phone number, you consent to receive text notifications regarding scheduling, service updates, and promotions. You can opt out at any time by replying “STOP.”